Mobile Tracking and Consulting Services can help your business hire and retain talent within an ever-changing workforce, especially for those companies with a field service team.
Attracting and retaining top field service talent is the number one challenge for businesses with field service employees. High employee turnover is a problem across the industry, so finding new ways to attract and retain a savvy workforce is important.
That’s where Mobile Tracking and Consulting Services comes into play.
GPS tracking technology is revolutionizing workforce management in many ways, including making improvements that will directly benefit field service employees. Using technology that will improve safety, increase earnings potential, provide proof of job completion during a customer dispute, and automate traditionally time-consuming processes will make employees happy.
There are four ways GPS tracking technology modernizes management of a mobile workforce to help attract and retain top field service talent.
1. BETTER SAFETY PROTOCOLS
Businesses that employ field service workers must ensure optimal safety processes are in place both from a liability standpoint and to demonstrate that safety is a top priority. GPS tracking technology is improving how safety is monitored and enforced your industry and is highly regarded as one of the most beneficial use cases of having a system in place.
GPS tracking systems are used to reduce speeding, harsh braking, rapid acceleration/deceleration and reduce accidents by as much as 38 percent year over year. Another way to improve safety throughout your industry is making sure that all vehicles and equipment are safe to operate. Using a GPS tracking solution’s automated maintenance reminders will ensure that all vehicles and equipment receive preventative maintenance on schedule to prevent tire blowouts, breakdowns and other unsafe scenarios that are a byproduct of skipping important services. Sharing the business’s dedication to safety with field service employees will increase a positive perception and help retain a quality mobile workforce.
2. INCREASE EARNING POTENTIAL
Higher compensation for field service employees will improve retention and attract the best talent. GPS tracking systems will help your company be more productive and efficient, which ultimately will lead to quicker job completion and increased revenue. When the business is making money, so are the employees. Having more funds available will allow the company to increase salaries, award bonuses and create incentives for employees.
Incentive programs are a great way to cut costs and motivate employees at the same time. The GPS tracking system can be used to measure individual driver performance to help monitor the incentive program. Utilize the GPS tracking system’s driver scorecard to rank vehicles based on speeding, rapid acceleration/deceleration, idle time and much more. By sharing this report’s graphical results with employees, they will have a clear understanding of what areas they need to improve to receive their incentive or reward.
3. PROTECT EMPLOYEES AGAINST FALSE CLAIMS
Employees tend to stay with a business is if they feel their employer is watching out for their best interests. It is not uncommon for fleets to receive calls from citizens claiming vehicles are being driven recklessly; without a GPS tracking system in place, there is no way to verify or dispute these claims. GPS tracking can help protect field service employees by providing proof to dispute false claims with evidence of their exact locations during the time of the dispute. If the customer service team receives a call from a concerned citizen that a vehicle was speeding or ran over a mailbox, the GPS tracking system can verify the legitimacy of the claim and keep employees from needing to defend themselves in a case of “he said/she said.”
4. MAKE EMPLOYEES’ LIVES EASIER
Plain and simple, GPS tracking systems make work more efficient and better organized. One of the biggest concerns many businesses have prior to implementing GPS tracking is that it is going to be a hassle for their employees. In fact, GPS tracking systems streamline operations and eliminate manual processes, which will allow field service employees to focus on more important parts of their job.
Some of the ways GPS tracking systems make field service employees’ lives easier include:
• automatically track billable hours to do away with manual time sheets;
• send information such as invoices, inventory adjustments and delivery verifications from the jobsite straight to the office in real time;
• decrease the number of phone calls from management and dispatch per day verifying their location; and
• simplify navigation for field service employees. Dispatchers can send them to a new jobsite, with turn-by-turn directions, on the fastest route available.
Having clear processes in place and automating traditionally time-consuming practices will make your business more efficient than ever, which will directly affect employee satisfaction and retention. GPS tracking systems are modernizing fleet operations across the board, which will benefit both the business and employees. In the past, a common practice to stay resilient against high employee turnover was maintaining a healthy pipeline of new field service employees. Consistently hiring new field service employees is more expensive and time-consuming, and ultimately will harm productivity. Instead, it is a much better allocation of time and resources to invest in technology that will progress current practices and improve employee satisfaction.
Let Mobile Tracking and Consulting Services show you how to hire and retain the best field workforce in your industry. Schedule an appointment with us today to learn more.
Source: Jenny Malcolm
Published On: Friday, March 11, 2016 2:04 PM. GPS Insight, Scottsdale, AZ